I should’ve added that changing the VoiceComputer configuration from Dragon 10 to 13 made no difference.
First, your problem is that Dragon is not properly installed. That is, there is a problem with your registry entries and/or Dragon program files. When that happens, VoiceComputer cannot find DNS 13 and it defaults to DNS 10.
Second, one system at a time try running a Repair of Dragon. If you are prompted when trying to run a repair from the Windows Control Panel | Programs and Features | Dragon NaturallySpeaking 13.0 | Change (top of the Programs and Features dialog) and you are prompted to insert the DVD, this means that Dragon is not properly installed. The question here is did you download Dragon Pro or did you purchase the full box product? If you downloaded DNS 13 Professional, then you have to run the setup from the download location. There is a better way to handle this, and I would be happy to explain it to you if you need such. Nevertheless, if you can’t do a repair from the Windows Control Panel | Programs and Features | Dragon NaturallySpeaking 13, then you do have a problem with your install.
Third, Close VoiceComputer from the systray icon does not shutdown VoiceComputer. It only closes the help screen (i.e., show main menu or VoiceComputer help dialog screen).
Lastly, you may have a problem with your Windows.net framework on your system. That is, you may not have the required .net framework installed, or it is not installed fully or correctly.
Try running a repair of Dragon first and let me know if that solves your problem. If not, we’ll take it to the next level.
Bottom line is that if Dragon is installed properly, VoiceComputer will find Dragon and properly enable the correct version. Also, if you’re using Windows 7 64-bit, have you installed the VoiceComputer 64-bit version?Chucker2014-11-14 12:52:20