Perfectly confusing message about a perfectly confusing menu.
The menu you’re speaking about (which should take no more than 30 seconds to display), prompts you to choose:
Quick Restart Shutdown
(Shutdown and/or restart WITHOUT saving the user profile maintenance (if needed.)
Normal restart / Shutdown
(Shutdown and/or restart AND save the user profile maintenance (if needed.)
The VoiceComputer utility is simply trying to CLEANLY shutdown Dragon and save your user profile. But, with every 10-20 shutdowns, Dragon 11 and 12 prompt you to save your user profile a SECOND time for what it calls User Profile Maintenance. VoiceComputer is asking whether you would like to shut down the computer now and get home or get to your meeting (By choosing Quick Restart) or do you want to wait for Dragon to perform User Profile Maintenance which can take a minute, several minutes or even longer (by choosing Normal restart).